{"id":1262,"date":"2025-11-26T03:24:41","date_gmt":"2025-11-26T00:24:41","guid":{"rendered":"https:\/\/neoseramik.com\/sikca-sorulan-sorular\/"},"modified":"2026-03-25T01:34:48","modified_gmt":"2026-03-24T22:34:48","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/neoseramik.com\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<section class=\"l-section wpb_row height_small color_primary with_img\"><div class=\"l-section-img\" role=\"img\" aria-label=\"Image\" data-img-width=\"2000\" data-img-height=\"600\" style=\"background-image: url(https:\/\/neoseramik.com\/wp-content\/uploads\/2025\/12\/About-Banner-SB.jpg);\"><\/div><div class=\"l-section-overlay\" style=\"background:linear-gradient(90deg, rgba(197,166,112,0.31) 0%,rgba(115,90,56,0.85) 100%)\"><\/div><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><h2 class=\"w-text us_custom_8d377397\"><span class=\"w-text-h\"><span class=\"w-text-value\">Frequently Asked Questions<\/span><\/span><\/h2><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_large\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_3-1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"w-tabs style_default switch_click accordion type_togglable has_scrolling remove_indents\" style=\"--sections-title-size:1.15rem\"><div class=\"w-tabs-sections titles-align_none icon_chevron cpos_right\"><div class=\"w-tabs-section\" id=\"faq1\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-faq1\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">Where can I see your products?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-faq1\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Neo Ceramics Factory &amp; Showroom is located in the Bademli neighborhood of Mudanya district in Bursa, Turkey. To visit our studio, please make an appointment by requesting one at <a href=\"mailto:sales@neoseramik.com\">sales@neoseramik.com<\/a>.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"faq2\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-faq2\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">Where are your products manufactured?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-faq2\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>All of our products are manufactured in Turkey. Our country and the city of Bursa are known for their quality and tradition in ceramic craftsmanship, with a history of hundreds of years in ceramics.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"faq3\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-faq3\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">I need an estimated price or more information about a product. Who should I contact? <\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-faq3\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Our sales team is ready to answer any product inquiries and provide you with a price quote. Send your inquiries related to your projects to sales@neoseramik.com or reach us via WhatsApp at +90 532 300 24 20. We will get back to you shortly.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"faq4\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-faq4\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">I want to place an order. How can I do that? <\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-faq4\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Please send an email to sales@neoseramik.com including your request and company information (name, address, phone and email contact details, website) or reach us via WhatsApp at +90 532 300 24 20 and our sales team will contact you shortly<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"faq5\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-faq5\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">What payment terms are applicable? <\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-faq5\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Proforma invoice orders require a 50% advance payment to initiate production and the balance payment must be made before it is shipped from Bursa.<\/p>\n<p>Payment should be made by bank transfer (in Turkish Lira for domestic payments or in Euro \u20ac or US$ for international payments) and confirmation of the transfer (along with the receipt) must be sent via email to your sales representative or to sales@neoseramik.com. Proformas must be signed and stamped by the customer as confirmation of the contents.<\/p>\n<p>All items remain the property of Neo Ceramics LTD until full payment is received. Neo Ceramics reserves the right to postpone the shipment date until the balance payment of the order is received.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"faq6\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-faq6\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">Return Policy <\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-faq6\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>As our products are handmade and produced according to customer requests, we cannot accept returns.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"faq7\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-faq7\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">Do you offer customization services for your products? <\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-faq7\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Yes, we offer customization services. For more information, please send an email to<a href=\"mailto:sales@neoseramik.com\"> sales@neoseramik.com<\/a>.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"faq8\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-faq8\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">Do you keep your products in stock? <\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-faq8\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>It\u2019s possible to use the theme without page builder, you can add your content using regular WordPress functionality, but we\u2019d recommend use WPBakery Page Builder for better convenience.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"faq9\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-faq9\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">Do you offer wholesale pricing? <\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-faq9\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>sales@neoseramik.com including their request and company information (name, address, phone and email contact information, website), and our sales team will contact you shortly.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"faq10\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-faq10\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">When will my order move to the production stage? <\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-faq10\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>The production process begins after we receive your invoice and the required 50% advance payment. Once your payment is received in our account, it will be processed immediately.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"faq10\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-faq10\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">Do you ship worldwide? <\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-faq10\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Yes, we ship directly from Bursa to most countries around the world.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"faq10\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-faq10\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">What does it mean that your products are under registered design protection? <\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-faq10\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Registered design protects the design of a product. It gives the owner exclusive rights to the design and can prevent others from copying or producing it without permission. Therefore, registered design is necessary to protect our brand from being copied. <\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"faq10\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-faq10\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">Do you issue an Export Registered Invoice?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-faq10\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Yes, we issue an export registered invoice because we have a registered exporter certificate for export transactions. Please inform us in advance for export transactions and provide the necessary documents.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"faq10\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-faq10\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\"> When can I receive my orders?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-faq10\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>We deliver your orders as boxed pallets directly from the factory within an average of 3-4 weeks. We generally do not keep stock of our handmade ceramic tiles, but since we conduct double firing, we may have some stock of the tiles that have undergone the first firing. If you choose from these tiles, our delivery time may be reduced to 1 week. For the most accurate information about delivery times, we recommend that you consult with our authorized sales representative during the proforma process. We take care to produce and deliver your orders within the specified proforma period.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container type_sticky\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h4>Bir Sorum Daha Var !<\/h4>\n<p>Bize akl\u0131n\u0131za tak\u0131lan ba\u015fka sorular\u0131n\u0131z varsa sorabilirsiniz. Cevaplamaktan memnuniyet duyar\u0131z.<\/p>\n<\/div><\/div><div class=\"w-separator size_small\"><\/div><div class=\"w-btn-wrapper align_none\"><a class=\"w-btn us-btn-style_1\" title=\"Contact\" href=\"https:\/\/neoseramik.com\/iletisim\/\"><span class=\"w-btn-label\">Bize Sorun<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"Frequently Asked QuestionsWhere can I see your products?Neo Ceramics Factory &amp; Showroom is located in the Bademli neighborhood of Mudanya district in Bursa, Turkey. To visit our studio, please make an appointment by requesting one at sales@neoseramik.com. Where are your products manufactured?All of our products are manufactured in Turkey. Our country and the city of...","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1262","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/neoseramik.com\/en\/wp-json\/wp\/v2\/pages\/1262","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/neoseramik.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/neoseramik.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/neoseramik.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/neoseramik.com\/en\/wp-json\/wp\/v2\/comments?post=1262"}],"version-history":[{"count":3,"href":"https:\/\/neoseramik.com\/en\/wp-json\/wp\/v2\/pages\/1262\/revisions"}],"predecessor-version":[{"id":1265,"href":"https:\/\/neoseramik.com\/en\/wp-json\/wp\/v2\/pages\/1262\/revisions\/1265"}],"wp:attachment":[{"href":"https:\/\/neoseramik.com\/en\/wp-json\/wp\/v2\/media?parent=1262"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}